FREQUENTLY ASKED QUESTIONS

How do I use Lolly Butter?

Lolly Butter can be used anywhere on the body, including the face.  It is non-toxic.  It is oil based.  When applying, do not apply as much as you would if you were using lotion.  Doing so will leave a sticky film.  Use as little as possible to achieve the effect you are looking for.  A little bit goes a long way.

 

For example, when you use Lolly Butter on your hands we suggest starting with a pinkie fingernail amount of Lolly Butter, and massaging it thoroughly onto the skin. Adding more if desired, or needed.  

What about these beads in my Lolly Butter?
Lolly Butter is a natural product, so some separation is normal and that does not affect the use of Lolly Butter in any way.

Your social media says that your product is made locally. Local to where? 

Lolly Butter is handmade locally in Chicago, IL (60625) and is produced in small batches.

 

Is your product ethically made and vegan? 

We use all natural, limited ingredients to make our Lolly Butter skin care balm including fair trade sourced and ethically produced Shea butter from FairTaleGhana. One of the ingredients in our product is local beeswax from Dadant & Sons Beekeeping Supplies, so our product is not vegan.

I'd like to sell Lolly Butter in my store or pop-up market.  How do I do that?

Wonderful!  Please use the form below to let us know this. We are happy to send your our line sheet, which outlines our pricing for wholesale clients and our current product line available. We may entertain consignment agreements, too! We would love to hear from you about your opportunities for our small business.

How do you know that your products safe to use on my dog's paws?

Turns out Lolly Butter UNSCENTED skin care balm has been used by several of customers on their own dog's paw pads during the cold, wintery months. They have found that it can help prevent and soothe rough and cracked paw pads on their dogs. To use: Apply a pinkie fingernail-sized amount (or possibly even less) to your fingertips; gently massage into each paw pad. Remember a little goes a long way with this oil-based skin care balm. Add more as needed. 

Our unscented Lolly Butter product is all natural, but dogs and puppies should be discouraged from grooming their paw pads while the product is soaking in. Lolly Butter UNSCENTED is made with olive oil, beeswax, coconut oil, and shea butter. 

 

IMPORTANT: FOR PET USE - ONLY USE UNSCENTED LOLLY BUTTER. DO NOT USE LOLLY BUTTER VARIETIES THAT CONTACT ESSENTIAL OILS ON YOUR PETS, AS THEY CAN CAUSE ILLNESS OR ALLERGY.  

If you are unsure about the safety or use of this skin care product for your pet, Lolly Butter encourages you to consult with your veterinarian before applying our product.

SHIPPING & HANDLING

The shipping price in the cart include shipping and handling costs.

 

At this time, only domestic U.S. orders can be fulfilled.  Lolly Butter orders are typically shipped out on Wednesdays and Saturdays from Chicago, IL (60625) and generally take 3-4 business days to arrive.  If you need faster shipping, please contact us to arrange for this using the contact form below. Our 2021 delivery is subject to USPS delays due to the COVID-19 pandemic. Please order with extra time to avoid delays.

 

Local (Chicago) pickup can be arranged by emailing us directly after your order.

PLEASE NOTE:  Lolly Butter is carefully packaged to arrive safely at its destination.  Because our product is heat-activated (melts on contact) it is important to note that the product might arrive soft or melted, but will regain its shape when cooled. If desired, you could place your tin of Lolly Butter inside the fridge for a short time to speed up this process.

GIFT GIVING

Lolly Butter currently doesn't offer gift wrapping, but we are happy to ship your order to any gift recipient within the United States.  You can a leave note about this in your order.  Make sure that the shipping address you provide is for your gift recipient.  If you have questions, email us directly at: wondering@lollybutter.com

RETURNS

Please contact us if you have any questions or concerns about your order.  We want all customers to be satifisfied with their purchase of Lolly Butter, and welcome your feedback.  Returns must be requested in writing within 30 days of purchase.

BEE IN TOUCH!

Questions?  Email us before placing your order by using the form below.  

 

Please allow 48-72 hours for reply. 

 

Thank you!

© 2020 by Lolly Butter, LLC. 

Made in Chicago, IL 

Contact us: wondering@lollybutter.com

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